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Casa Veintiuno | Calle Piano #1 Reparto Tavares - Sosua (Puerto Plata) - Dominican Republic

COVID-19 Update

Dear Friends,

Casa Veintiuno is happy to announce that we are open again.

We have disinfected the entire hotel & restaurant.

Rest assured that we are available to assist you with rescheduling your holiday to Sosua.

Please contact us at Whatsapp (829)342 8089 to speak with us.

We are excited to welcome you back to our sunny shores.

Sincerely,

Saskia, Marc and the entire Casa Veintiuno team

INFORMATION UPDATED AS OF JANUARY 1, 2021:

As of February 1, 2021, the use of digital forms will be mandatory. The form can be accessed through the following link: https://eticket.migracion.gob.do. Passengers will need to fill out a form for arrival and another one for departure and the system will generate two QR codes. Dominican airports have free internet access, so that passengers who did not fill out the form before flying can do so when they arrive in the country. To save time during the arrival procedure, we recommend filling out the form 72 hours before the trip, printing or making a screenshot of the QR code and keeping it on hand until arrival, where it will be scanned by the authorities when passengers go through Customs. The QR code will not be scanned during departure, but it is a confirmation that the form was completed correctly
Free Health Coverage Plan: All international tourists arriving on commercial flights and staying at a hotel will be granted during the check-in process a temporary, free health coverage plan that provides coverage for emergencies in the event of an infection or exposure to COVID-19 while in-country. The coverage includes medical attention by specialists, medical transfers, transfer of a relative, penalty for airfare changes, lodging for prolonged stays and more. This insurance will be provided at no cost to visitors arriving on or before March 31, 2021 and will be 100% paid for by the Dominican government. In order to obtain coverage of the health plan the tourist must enter the country exclusively by air and only applies for guests staying at a hotel. For more information or to receive assistance while in the country in the event of exposure, please contact the Seguros Reservas Assistance Line by dialing +1 809 476 3232 so that a representative can determine the appropriate course of action on a case by case basis. For additional details regarding what is and is not covered by the policy, click HERE.
To control the outbreak of COVID-19 in country, there is an established curfew in place Monday through Friday from 5:00 p.m. to 5:00 a.m. There will be a free transit from 5:00 p.m. to 8:00 p.m. Saturdays and Sundays there is an established curfew in place from 12:00 p.m. to 5:00 a.m. There will be a free transit from 12:00 p.m. to 3:00 p.m. While hotel guests will not be required to follow these guidelines within their resort property, they will be limited to stay within the property during the associated hours. During this timeline, authorities will allow the transit of international visitors and vehicle operators who transport them, as well as properly identified employees of maritime and air transport companies, if they are moving to / from a port or airport. Hotel employees and suppliers can also transit freely while exercising work related activities. Transfers to and from the airports are allowed if presenting a passport or local identity card (cédula) and the passenger’s flight itinerary as well as the hotel reservation.

https://www.godominicanrepublic.com/newsroom/coronavirus/

Safety measures we’re taking in response to COVID-19

We will abide to strict protocols to offer a clean, safe environment.

BEFORE ENTERING THE HOTEL: A shoe sanitizing floor mat will be placed at the entrance of our hotel. This mat is an effective way for reducing the spread of germs, contamination and disease transmission.

BAGGAGE HANDLING PROTOCOL: All guest luggage will be disinfected upon arrival at the hotel. Disinfecting wet wipes will be available for guests and employees to disinfect luggage at the entrance. The baggage service area also will be cleaned and disinfected after each session with the host.

INFRARED THERMOMETER/DISINFECTING HAND GEL STATION BEFORE CHECK IN: There will be a hand sanitizing station and wall mounted infrared thermometer near check in.

CELL PHONE & KEY HANDLING PROTOCOL: All guests their cell phone as well as our hotel keys will be disinfected/sanitized by using a Nano Sanitizer Spray. In each room you will find such a Nano Sanitizer Spray too.

COVID-19 KIT: All guest will receive a COVID-19 KIT (a disposable 3 layer face mask with comfortable earlobe and embedded nose clip design), sterile latex surgical gloves individually packaged and a bottle hand sanitizing gel 2oz)

HAND GEL STATION: There will be dispensers with hand sanitizing gel available in all our common areas and near your room (with proper identification and signage)

All guests at the time of check-in will undergo a health check, which will consist of:

a) In taking body temperature using a non-contact infrared thermometer. You must keep all records of this in order to be subject to verification by the Health department.

b) A Declaration of health and travel. Each guest must report if they experience health symptoms of any kind and report if he / she has been in direct contact with someone diagnosed with COVID-19 within the past 14 days. Guests must indicate if they must complete a self-quarantine or isolation during their stay based on the rules and policies of Public Health.

- We will apply the necessary measures so that the maximum capacity of all the areas of the establishment is met, including redividing the common areas (reception, dining room, restaurants, bar, spa, swimming pool, etc.) so that you can ensure two (2) meters of distance between people.

- All linens sanitized in high-temperature wash

- Face masks required for guests in public areas and for staff

- A distance marking sign as well as floor stickers will be placed at the entrance and waiting area

- Paid stay-at-home policy for staff with symptoms

- Regularly sanitized high-traffic areas. We will adjust cleaning and disinfection protocols so that they are intensified and performed frequently, with special emphasis on hard surfaces in contact with the hands, such as door knobs, furniture, sinks, bar stools, floors, telephones , etc. The housekeeper must wear a mask and disposable gloves for cleaning clients' rooms, and must discard the gloves after cleaning the room.

- Staff required to regularly wash hands/temperature checks

- Contactless check-in (if possible, please provide us a copy of your passport or ID before check in)

- Contactless check-out (your invoice will be sent to your email address or Whatsapp the day before check out)

- House call doctors 24/7

- Individually wrapped toiletries

- 24-hour minimum vacancy between guests (this does not mean you can keep your room longer, this is to make sure there is plenty of time to disinfect the room for the next guests that arrive)

- QR code and mini I-Pads available with our menu

Supervisory agency: the Ministry of Tourism of the Dominican Republic is established as supervisory agencies, together with the Ministry of Public Health.
Likewise, a certification program is established to be carried out through the Creation of a Quality Council headed by the National Association of Hotels and Tourism (ASONAHORES), which will be structured at the regional and subsectoral level, with the capacity to issue certifications designed to monitor and ensure faithful compliance withthe measures established in this document.
These certifications will help endorse the lodging establishments that are effectively managing the prevention of the spread of Covid 19, as well as provide the necessary tools to maintain a level of control in the facilities, and give guests a perception of security and effective protection. . Therefore, these certifications will support the restoration of customer confidence, given the existence of an effective program for the management and prevention of Coronavirus.